Fix the system, not just the problem. Once the problem has been resolved, go the extra mile and ask yourself, “was this really a completely unpreventable problem, or is this a systems issue?” Chances are something in your current system produced the result. As you know, your system is perfectly designed to get the results it’s currently getting, good or bad.
Blown it lately?
Haven’t we all? Somewhere, somehow, some way, we mess up. Reguarly. Despite our best intentions.
It’s tempting to think top leaders become great at what they do because they make very few mistakes.
Surprisingly, what makes leaders great is not that they stop making mistakes. What makes them great is how they handle their mistakes.
Which is good news for all of us.
Believe it or not, there is a way you can handle it that, in most cases, will actually increase people’s respect for you.
You might even impress people with how you’ve handled it. Do it often enough when you’ve made a mistake, and you might even get a promotion.
Best yet, this approach to recovering after you’ve messed up is not just a work tip: it’s a life tip.
Practice it when you’ve let your spouse down, your kids down, or friends down, and your relationships will almost always get better.
Battle Your Instincts
The temptation you will have when you blow a situation will be to do what we all want to do:
Hope no one finds out.
Battle all five instincts every time. If you can do this, you’re on your way to overcoming the problem that sinks most people when it comes to owning mistakes.
But you need to replace those defaults with specific actions.
As you battle those instincts, replace them with these 7 actions and you’ll find yourself in a very different situation.
Your boss, spouse, friend or team member will probably respect you more and even trust you more if you do these 7 things.
- Be The First To Break The News
Remember, you’re going to want to hide your mistake. Cover it up.
And yet most leaders—especially bosses— hate surprises. I do. So don’t let them discover your mistake. Tell them first. Break the news.
As soon as you detect even the potential of a problem, let your leader know.
Instead of reducing your boss’s confidence in your leadership, it will increase it.
Send the text. Make the phone call. Stop by the office. Look your boss in the eye. Tell them.
Great leaders verbalize their mistakes before someone else has to.
- Fully State The Seriousness Of The Problem
Here’s what I know to be true. Things are almost always worse than you first think they are. So don’t minimize a problem or blow it off. Fully state the seriousness of the problem. If you’re going to lean toward overstating or understating a problem, overstate it.
Why should you overstate it?
Think through a time when someone let you down and understated the problem. If you’ve had a team member tell you something is ‘no big deal’ only for you to discover it’s a bigger deal than they told you, what happens to you inside?
I know I feel like saying, “Do you realize how serious this is? Do you even understand the issue?” And your confidence in them drops.
I am always thankful when something doesn’t turn out to be as serious as people initially thought it might be. I’ll bet you feel the same way.
So fully state the seriousness of an issue. Even overstate it if you’re not sure.
If you own the seriousness of a situation, other people won’t have to.